Wednesday, February 21, 2007

Things to make me appreciate the subway more...

JetBlue can apologize all it wants. Its CEO can tell everyone and their brother how utterly mortified he is at passengers kept aboard planes for 11 hours. It can offer a new "passenger's bill of rights." But it's not going to live down this fiasco.

Witness You can guess what this blog's about. Blogger Genevieve is collecting stories from other JetBlue passengers. And no, I don't think she's overreacting and I don't think this is hyperbole on her part.

People, this is an abuse of customers' trust, okay? Passengers should not have to wait more than three hours aboard a plane. Period. There's a little concept the airlines should know about. It's spelled C-U-S-T-O-M-E-R S-E-R-V-I-C-E. Which means you don't keep customers eating pretzels and chips for 11 hours while the toilets overflow. Dig?

Barbara Ehrenreich adds:

If I get stuck on the tarmac for more than three hours, I plan to use my cell phone to call Homeland Security. Let’s face it, JetBlue and the rest of you: Anything more than three hours on the ground isn’t an airline delay, it’s a hostage situation.